Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a site we cover? This page explains how to get in touch with Best Bitcoin Casinos and what happens once your message lands with us.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. Send your message to [email protected] and let us know upfront what it's about — a review correction, a general question, or feedback on the site — so we can get it to the right person faster.

We don't currently offer live chat or phone support for readers. If you're looking for support from a specific casino listed on this site — account issues, withdrawals, verification — that goes to the casino directly, not to us. We're an independent review site, not an operator, and we can't access or intervene in your account with any of the brands we cover, including BetPanda, CoinPoker Casino, Cryptorino, or any other site featured here.

What You Can Contact Us About

• Review questions — Want more detail on how a particular crypto casino handles coin support, payout speed, or verification requirements? Ask us.
• Corrections — Licensing details, bonus terms, and supported coins change. If something on our site looks outdated or wrong, tell us and we'll check it.
• Content suggestions — If there's a topic around no-KYC play, crypto payments, or bonus terms you'd like us to cover in more depth, we're open to ideas.
• Site or partnership enquiries — If you represent a crypto casino or a related business and want to discuss a listing, introduce yourself and explain what you have in mind.
• Responsible gambling concerns — If you're worried about your own play or someone else's, say so in your message. We'll point you toward support resources, including the National Problem Gambling Helpline at 1-800-GAMBLER.

Why We Can't Resolve Account or Payout Issues Directly

Every casino ranked on this site is an independent, offshore-licensed operator — typically out of jurisdictions like Curaçao or Anjouan, not a US regulator. We review, compare, and rank these sites based on publicly available information and our own research, but we don't hold player funds, process withdrawals, or manage verification on anyone's behalf. If you have a dispute with a casino, such as a delayed crypto withdrawal or a question about a bonus's wagering requirements, contact that casino's own support channel first. We're happy to hear about your experience afterward, since it helps keep our reviews accurate.

A Word on What We Do and Don't Offer

Best Bitcoin Casinos publishes independent research and comparisons of crypto casinos serving US players, including coverage of no-KYC options, supported cryptocurrencies, and payout speed. Some of the offers on this site are commercial, meaning we may earn a commission if you sign up through a link here — this never changes how a site is ranked or reviewed. If you're comparing options and want a broader look at alternatives outside the mainstream regulated market, our page on non-GamStop casinos may also be useful background reading.

We don't provide financial, legal, or tax advice. If your message touches on any of those areas — for example, how gambling winnings or crypto gains are taxed — we'll give you general pointers where we can, but you should consult a qualified professional for anything specific to your situation.

Before You Write In: A Few Things to Know

To help us help you faster, keep a few things in mind:

• We can't verify your identity or account status with any casino, so please don't send sensitive documents (ID, passport scans, wallet seed phrases) to us. Nobody at Best Bitcoin Casinos needs them, and we won't ask for them.
• All the casinos we cover require players to be at least 18 or 21, depending on the site and the laws of the state you're in. If your message relates to underage access or a concern about a minor gambling, please say so clearly and we'll treat it as a priority.
• Legal online gambling with crypto sits in a grey area for US players — these sites are licensed offshore, not by any US state regulator, and availability varies by state. If your question is about whether a specific site is available where you live, we can point you to general information, but you're responsible for checking your own state's rules.

What Happens After You Send a Message

A real person reads and answers every message — we don't rely on automated replies to close out enquiries. Our usual response window is a couple of working days, though it can run longer during busier periods. If your enquiry needs input from more than one person on the team, we'll let you know if it's going to take a bit longer rather than leaving you waiting without word.

Whatever the reason you're reaching out — a correction, a question about how we assess crypto casinos, or a concern about responsible play — we'd rather hear from you than have you guess. Drop us a line at [email protected] and we'll get back to you.